Customer responsibility

It is your responsibility to ensure that your computer is virus protected. We accept no responsibility for any loss you may suffer as a result of accessing and downloading information from this site.

Easy ways to protect yourself from danger

There are some things you can do to protect your personal information online. It’s by no means exhaustive but will help make sure you don’t fall foul of Internet fraud:

Never share a One Time Passcode (OTP) with another person, not even an employee.
Do not log on using a public computer.
Do not send confidential information by email as it’s not secure and there is always a risk it could be intercepted.
If you’re logged into any online service, do not leave your computer unattended. Close down your internet browser once you’ve logged off.
Never download software or let anyone log on to your computer or devices remotely, during or after a cold call.

Secure Online Services

You can easily identify secure websites by looking at the address in the top of your browser which will begin https:// rather than http://.

All information passed between you and us when using our online services is sent using secure industry standard encryption.

Cookies

Cookies are small text files placed on your computer, smartphone or other device and are commonly used on the internet. We use cookies and similar technologies to:

collect information that will help us understand visitors’ browsing habits on our website;
compile statistical reports on website activity, e.g. number of visitors and the pages they visit;
temporarily store any information which you may enter in tools, such as calculators or demonstrations on our website; and
in some cases, remember information about you when you visit our site. We may need to do this to provide some of our services e.g. if you use the ‘Remember my ID’ tool when logging on to Online Banking.
We use cookies to enable us to perform our contract with you (e.g. if you apply for a product online or are an Online Banking customer) and for our legitimate interests (e.g. to help us improve our service). We’ll also ask your consent for non-essential cookies. To find out more about all types of cookies and how to control and delete them, including clearing your browsing history, you can read our cookie policy.

Changes

We will update the content of this notice from time to time. Please ensure that you visit this page regularly and refresh your browser to ensure your information is up to date.

You can check our authorisations with the Financial Conduct Authority at www.fca.org.uk.

Links to other websites

Certain hypertext links in this website may lead you to websites which are not under our control. When you activate these, you may leave the our website. These links are provided solely for your convenience and do not represent any endorsement or recommendation by us.

We accept no responsibility or liability for the contents of any website to which a hypertext link exists and gives no representation or warranty as to the information on such websites. We accept no responsibility or liability for any loss arising from any contract entered into with any website to which a hypertext link exists.

No liability for unavailability

We accept no liability for any loss that may arise if the goods or services advertised within this website become unavailable